Effective Date: 2 March 2026

 

1. Overview

These Terms & Conditions govern your use of our website and the purchase of products from Common Market (“we”, “us”, “our”).

By accessing this website or placing an order, you agree to be bound by these Terms.

If you do not agree, please refrain from using our website.

 

2. Products & Descriptions

We strive to ensure all product descriptions, images, and pricing are accurate.

However:

Colours may vary slightly due to screen settings
Packaging may vary due to sustainability practices
Minor variations in handmade or natural products may occur
We reserve the right to correct any errors without prior notice.

 

3. Pricing & Payment

We reserve the right to: Refuse or cancel orders due to pricing errors, cancel orders suspected of fraudulent activity.
If payment is declined, the order will not be processed.

 

4. Order Acceptance

After placing an order, you will receive an email confirmation. This confirmation does not guarantee acceptance.
We reserve the right to: cancel orders due to stock availability, limit quantities purchased, refuse service where necessary.
If an order is cancelled, any payment received will be refunded.

 

5. Shipping & Delivery

Delivery timelines provided are estimates and may vary.

We are not responsible for delays caused by: courier services, customs processes, unforeseen circumstances beyond our control.
Risk of loss passes to you upon delivery.

Please ensure your shipping details are accurate. We are not liable for incorrect addresses provided at checkout.

 

6. Returns & Refunds

Due to hygiene reasons, personal care products may not be eligible for return unless the item is damaged or defective or you received the wrong product
To request a return, contact us within [10] days of receiving your order.

Returned items must be unused and in original packaging. Refunds will be processed once the returned item is inspected.

 

7. Product Use Disclaimer

Our products are intended for external use only.

Customers are responsible for reviewing ingredient lists and performing patch tests if necessary. We are not liable for allergic reactions, misuse, or improper storage. If irritation occurs, discontinue use immediately. and seek professional help as needed.

 

8. Intellectual Property

All content on this website, including: text, images, branding, logos, product designs are the property of Common Market and may not be copied, reproduced, or used without permission.

 

9. Limitation of Liability

To the fullest extent permitted by law:

Common Market shall not be liable for indirect or incidental damages, loss of profits, loss of data, or delays in delivery. Our maximum liability shall not exceed the amount paid for the product purchased.

 

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

 

11. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any disputes shall be resolved under Malaysian jurisdiction.

 

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will take effect once posted on this page.

 

13. Contact Information

For questions regarding these Terms, please contact hello@mycommonmarket.com